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Residents of flooded apartments feeling left out in cold


The cleanup continued at Brookstone Apartments Wednesday night, for people who were flooded out of their residences. Just about everything that was not nearly washed away, has to be thrown away. What is infuriating some residents even more is how they say they are being treated by the complex’s management. “Brookstone hasn’t said anything, it’s all up to us to fix and repair and get all our stuff out of there,” said flood victim Gavin Hammond.

Nobody from American Campus Communities, the owner of Brookstone and Campus Walk Apartments, would speak on camera, but they released a statement. “We have set up temporary storage containers and have been working…to assist our residents…to expedite the repair process.”

“We were told everything we left out would be put into storage, and none of it has been,” Hammond said.

The storage units are there, but residents say they are locked – others don’t trust them. “I don’t want to put all my stuff in there that everyone else’s is in and have it go missing,” said Justin Snider.

American Campus also said, “We are reviewing each situation on a case by case basis… This could include hotel accommodations or not charging rent.”

Displaced tenants say they have not been offered a place to stay. “I’ve been living out of just two bags all day and the last two nights. I really have a few places to go and I feel like I’m a burden to all my friends now,” Snider said.

The hunt is on for a new place to live, accompanied by a bogged down feeling of what to do next.

Residents of American Campus Communities Properties say not everyone is having a tough time. People who live in nearby complexes say they have had a great deal of help from their management.

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Story summary

videoThe trouble continues for displaced residents of Wilmington apartment complexes flooded by Monday night’s rain. Residents say management is not helping them at all, and much like their belongings – they’ve been hung out to dry.

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