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Emergency management responds to questions about 9-1-1

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This past weekend a group of neighbors in the Monkey Junction area say they could not reach 9-1-1 when trying to report a fire. County Emergency Services Director Warren Lee looked into the situation and says the 9-1-1 operators on duty during the fire did not follow the emergency management guidelines.

Lee could not comment on the violations or disciplinary actions because it’s a personnel matter, but says the matter was handled.

Lee says New Hanover County residents can do their part to help 9-1-1 operations run smoothly.

Lee says he’s also looking into our report yesterday of a woman who twice had problems reaching 9-1-1 to help her husband. He urged 9-1-1 callers to let the phone continue to ring, rather than hanging up. A 9-1-1 operator will be with you as quickly as possible.

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Story summary

This past weekend a group of neighbors in the Monkey Junction area say they could not reach 9-1-1 when trying to report a fire. County Emergency Services Director Warren Lee looked into the situation and says the 9-1-1 operators on duty during the fire did not follow the emergency management guidelines.

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