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Internet gripe about CFPUA ends happily for customers, utility

WILMINGTON, NC (WWAY) — We all know not to believe everything you read on the Internet. One woman took to Facebook to fix what she called a bad situation, but was the situation all that bad to begin with?

After watching crews tear up her neighborhood working on a septic line, Crystal Lancaster and her husband Chris decided to turn to Internet memes. But there is more to this story than meets the eye.

More than two weeks ago crews started tearing up a stretch of North Hampton Road in Wilmington to lay new sewage lines. Along the way, they dug up a piece of Crystal and Chris Lancaster’s yard. Rather than taking issue with the workers, the Lancasters decided to have fun with it.

“Instead of the kids seeing us get upset about the situation to kind of show some humor to it and express our feelings, because there are a lot of ways for them to express stuff in life,” Chris said.

Crews saw the sign and came back with mixed feelings about it. But as CFPUA promised before the work started, the yard was returned to its original state.

“We’ve gone door-to-door to inform people that we’re working with their properties a bit here,” CFPUA spokesman Mike McGill said. “In this case we’ve just put a temporary fix on so that it would still hold, but before we’re done with this project, we’re going to restore this lawn to its original condition.”

The twist in this story is the story it self.

After WWAY contacted CFPUA, McGill spoke to Crystal Lancaster about her complaints. That’s when she made a shocking revelation.

“I just wanted to be funny,” she said. “I didn’t want to be rude or mean and say, ‘Hey get off my lawn.’ I just thought maybe they would say, ‘Oh, this is funny. Let me fix her grass.'”

“The residents out here have been great,” McGill said. “They have brought our guys tea and lemonade in the heat as the work is being done. We haven’t had any complaints whatsoever.”

The moral of this story is the power of social media can sway things drastically one way or another.

Customers have had their fair share of criticisms for CFPUA over the years, but this time everyone was happy with the outcome.

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