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Confusion continues with CFPUA bills

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The Cape Fear Public Utility Authority’s bills are causing some confusion for customers.

In January, the authority sent a letter notifying customers they might see 2 billing cycles on one statement. That is in fact happening, and some customers are complaining that they have to pay for 4 months worth of water use in a matter of weeks. Those customers are worried that they will get hit with late fees or have their water turned off if they cannot come up with all the money right away.

Utility Authority spokesperson, Carey Ricks said that will not be the case. “We have taken into consideration the hardship that might put on the customers and we’re extending the waving of late fees and cutoffs and we will probably institute that back in June.”

The Utility Authority normally bills for its services every two months, but they are still a bit behind.

Ricks said the Utility Authority is in the process of sending out bills for January and February.

They plan to be caught up by the end of April or the beginning of May, and get back on their regular billing schedule.

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Story summary

The Cape Fear Public Utility Authority’s bills are causing some confusion for customers. Some customers are complaining that they have to pay for 4 months worth of water use in a matter of weeks.

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